Refund Policy

Every account starts on the Free plan with 5 outfit generations, so you can evaluate Fitora before subscribing.

If you are not satisfied, request a refund within 14 days of your first payment on a Discovery or Pro subscription and we will refund it in full, provided you have used no more than 3 generations in that period.

Renewal payments are non-refundable once the new billing period has started, except where local consumer law requires otherwise. Cancel before the renewal date to avoid being charged.

Monthly generation allowances reset each billing period and have no cash value. Unused generations are not refunded or carried over.

If a generation fails due to a technical problem on our side, the credit is restored. If we are unable to deliver the Service for an extended period, contact us for a pro-rated refund.

Email billing@fitora.app from the address linked to your account. Approved refunds are returned to the original payment method within 5 to 10 business days.